Problem: Frequently a user will report to an account administrator that they have, "Lost their place".  "I lost my place", "The system or training started me back at the beginning", or, "You said I could leave the training and come back and it would remember me and my place", etc. 

Cause: When using self registration the user logged in with one email, e.g., [email protected] and when resuming the training they logged in or registered with a different email address, e.g., [email protected]. Using two different email addresses, or just misspelling an email address is the cause of a user reporting, "I lost my place". 

What can be done: As an administrator you may look this up in HR Classroom by filtering Trainee Records or Reports by the users first or last name to view their multiple registrations in the training system. Remedies include: having the user login with the email address they started the training with, having the user complete the training with their current username, or modifying the users email address or training record.